Accessibility Service Standards
Grand Erie is committed to providing services to our students, parents/guardians, the public, and staff that are free of barriers and biases. The Board strives to ensure that the key principles of independence, dignity, integration and equity of opportunity are reflected in our learning and working environments. Frontline staff are often the first point of contact for visitors and families, so being aware of possible barriers and being committed to finding solutions in a respectful way which upholds the dignity and independence of the individual is key.
What is accessible customer service?
Principles of Accessible Customer Service
When interacting with an individual with a disability, remember the T.A.L.K principle
Take the time to ask, “May I help you?”
Ask, don’t assume
Listen attentively and speak directly
Know the accommodations and services that are available
When interacting with a person with a disability, remember
Common Types of Disabilities
What is my role at work?
General Customer Service Tips
The Ontario Human Rights Code has a series of videos meant to inform and empower frontline employees in upholding customer service standards under the Accessibilities for Ontarians with Disabilities Act:
Understanding the Duty to Accommodate:
Applying Human Rights Principles:
Compliance and Enforcement: