Hospitality Services & Management

Hospitality Management Careers

What Are They?

When researching the possibilities of entering the MANAGEMENT field, you must have full understanding from the very beginning that it demands a commitment to almost and never ending path of learning.

There are literally thousands of options offered for the continued learning and developing of your management skills and techniques. Tons and tons of Books on the subject, numerous private school - college - university programs - courses and seminars (in and out of house) are offered, and this much discussed and debated area, management, is at best unpredictable.

There is an abundance of documentation to support that the successes, as well as the dismal failures, have been witnessed to come in all shapes, sizes, forms, and colors. Sometimes there just seems to be no, law, rule, or logic, of how to succeed as a Manager.

Definition of Management:

“Management is the skill of attaining predetermined objectives with and through the voluntary cooperation and effort of other people.”

Management is a skill. We learn management techniques, and through practice, perfect them. As a leader you alter the lives of other people, you should dedicate yourself to acquiring the knowledge necessary to liberate people to do their best work to achieve, and succeed.

Management must focus on results. For managers, NO prize gets handed out for how hard you work, only results, merit rewards. As one manager puts it “Don’t tell me about the labor pains, show me the baby” Quite simply, the effective manager is the one who gets the job done. That is all that really matters.

There is a fact of life that you must accept if you hold a management position every person you manage distrusts you. We all doubt management. Candidly an honestly, historically management has been guilty of some pretty wicked abuses in dealing with people. If not, we would never have had our problems with child labor and sweatshops . Consequently, everyone has been taught and conditioned to some extent to believe that management will use you, that management will regard you as nothing more than a tool or a pawn to be used by management to reach management’s objectives.

Simply people have been trained to resist leadership I don’t believe this will ever be totally eliminated . The only chance we have of ever penetrating this resistance to our leadership ---- is effective management on a daily basis.

We must communicate that we do not want slaves. Rather, .... we want to work together in a mutual relationship designed so that each and everyone involved can fulfill his or her own needs.

Student Opportunities:

The Hospitality Services & Management section offers the opportunity for the students in a on-hands environment, administer the daily operation of a fully functioning Hospitality service.

During the operation of both The Gallery Restaurant and In-House Catering Functions the students will understand and promote mutual respect, while learning and implementing the following Restaurant Management Foundation Concepts.

Management is the skill of obtaining predetermined objectives through and with the voluntary cooperation of others
The purpose of management is to provide for the continuation of the business even in our absence
The generation of a profit is mandatory in order for the business to continue, for customers to be served, and for obligations to employees to be met
People succeed or fail based on their habits
People do not try unless two questions can be answered positively:
- What are my chances of success?
- And where is the value – measured in self esteem – to me?
A manager’s job is to induce people to behave properly
In order to influence the behavior of people, we cannot deal with just behavior; we must deal with people’s thinking patterns
Management is a thinking – not a doing job

Simple Action Plan
- What you’re going to do
- When you’re going to do it
- With whom you’re going to do it

As a LEADER ……………

Are you guilty of ……

Being a buddy, not a boss?
Never admitting that you are accountable?
Managing different people in the same way?
Failing to set common goals?
Trying to control your people instead of influencing their thinking with enthusiasm?

Each one of us projects an image to the public, but we also have another image, a real one that we admit privately (we call it our concept of self). The closer the public image we project is to our concept of self, the greater our emotional maturity. The better in-balance we are, the more effective we are as team members, and / or as leaders.

We commonly see all types of leadership mistakes, in many of the hierarchy’s of the group setting we find ourselves in frequently during our daily living. The sports teams and extra circular activities we join, the clubs and groups we belong to, our hobbies, volunteer groups we are members of, our workplace’s, even our home life. All of these dynamic settings where we have contact with our fellow human beings, we can clearly see and experience errors in leadership, some more blatant that others, but the most important fact is that these mistakes, waste valuable time, money, and talent.

Student Responsibilities:

The Students will identify and develop their own personal evaluation skills through leading others. During their daily implementation of assigned duties, emphasis is placed on developing problem solving skills which promote positive team dynamics.

They learn and gain applicable knowledge of how each of the folowing can affect the daily operation of a business:

Refuse to accept personal accountability
Fail to develop people
Try to control results instead of influencing thinking
Join the wrong crowd
Manage everyone the same way
Forget the importance of profit
Be a buddy, not a boss
Fail to set standards
Fail to train your people
Condone incompetence
Recognize only top performers
Try to manipulate people
Ineffective Management
Characters versus Character
Side-Line Managing

Class Room Participation:

personal hygiene and safety
Food Handlers - health and safety
Workplace Hazardous Materials Information System (WHMIS) safety
complete assigned daily tasks and duties
- adherence to health and safety requirements and regulations
- good listening skills
- team work
respectful and co-operative team-player
- peer to peer training
- instructor and all TTSC staff
Manager of The Week
- Organizational and Leadership skills
- Respectful - give respect, get respect

Attendance – Students are expected to attend all classes on time and prepared for the daily activities in the Kitchen Lab. It is the student’s responsibility to obtain, catch-up, hand-in, any missed work.